FAQ

Fresh Henna

Are the henna cones made fresh?

Yes the henna cones will be made up fresh for every order. At times if large quantities of henna cones are made together, they will be frozen which helps to preserve the henna and stops it diminishing. Frozen cones are no different to receiving a newly made cone as the freezing of the henna stops it from releasing dye immediately.

Does your henna contain any harmful chemicals?

No. The henna paste is 100% natural.

What are the ingredients of the henna cones?

Fresh henna powder, lemon juice, dextrose and essential oil.

Can everyone use your henna?

This henna is suitable for use on any skin type except for during pregnancy, the essential oil used is not suitable and Mild Mix henna is best for this purpose. As with any product for the skin a small patch test should be carried out 24 hours before use so see if there are any reactions.

How long does the henna last?

You can keep the henna at room temperature for up to one week but its staining power will diminish the longer it is left like this. Keep the henna in the fridge and it will have good staining power for up to 2 weeks. To get the best results the henna cones should be frozen as soon as you receive them and they can be stored like this for up to one year. Keeping them frozen stops the henna from releasing any more dye so it is as good as using the henna made up fresh – just thaw them when ready to use!

Placing Orders

What methods of payments do you take?

Payments are accepted through Paypal. You do not need to have a Paypal account to make payments as an option to insert card details is available on the Paypal log in page.

How much is postage?

Postage costs are based on the total weight of order placed. These are calculated against Royal Mail weight categories. You can select from two shipping methods, 1st Class Standard and 1st Class Record Delivery. Special Next Day Delivery option is available if customers arrange beforehand.

How long will it take to receive my order?

All orders are posted via 1st class delivery so that product reaches you as fresh as possible. Delivery dates are displayed at the checkout stage.

Please note the HennaByAfruza will not be held responsible for any delay in postage caused by Royal Mail. Any fresh henna orders not delivered on time will lose staining ability and will have to be repurchased as replacements will not be given due to circumstances out of our control. On very rare occasions Royal Mail First Class may take up to 15 days to be delivered (as set out in their terms and conditions). There are no refunds available for delayed delivery of orders. Customers must ensure all address details are correct at the time of placing orders.  Any fresh henna items delayed or returned to sender due to incorrect or incomplete addresses will have to be repurchased and no refunds are given.

What is the returns policy?

Due to stocking conditions fresh made henna cones are non refundable. If a cone is not usable ie. it gets blocked or is damaged in transit you can post the cone back and will be refunded the price of the cone(s). Fresh henna that is returned to us due to customers not claiming parcels sent via recorded delivery option will have to repurchase them. Returned fresh henna is no longer resellable and have to be thrown away.
Glitter products can only be refunded if returned unused. Customers will have to pay for posting items back and refunds will be given excluding initial postage costs.

Any questions? Please fill in the form on the Contact Us page and your questions will be answered as soon as possible.

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